Frequently Asked Questions

To order a specific album version, select your preferred version from the available options on the product page. If the product page only offers a “random” option, it means that we do not have control over which versions we receive from our supplier. In this case, you can specify your preferred version in the note of your order. However, please be aware that while we will do our best to accommodate your request, we cannot guarantee that it can be fulfilled.

We purchase our albums through official retailers who are members of the Hanteo Family. As a result, the albums you buy from us count for both the Hanteo and Gaon charts.

Hanteo Chart: Hanteo’s real-time sales figures are used by weekly music shows such as M!Countdown, Music Bank, Music Core and Inkigayo. These figures are one of the factors that determine who the weekly winner will be.

Gaon Chart: The Gaon chart counts the number of albums shipped. Distributors report to Gaon how many albums have been shipped for sale. Gaon chart grades are used in end-of-year awards for presenting awards, including the prestigious Daesangs.

Pre-orders are products that are not yet in our possession. This may be because the product has not yet been released or because it is still in transit from South Korea.

The product page will indicate when we expect to receive the product. Once the product reaches us, we will send it directly to you. The indicated delivery time is an estimate and may vary by a few days due to possible delays during shipping or at customs.

Please note! If you have multiple pre-order products or a combination of in-stock and pre-order products in one order, your order will not ship until all products are available.

Albums do not come standard with a poster, aside from the folded poster sometimes included in the album itself.

With some albums there is an option to order a poster in a tube with them. If this option is available, you can choose it while ordering.

If the option for a poster in tube is not offered, then unfortunately no poster in tube is included with the album.

Most DVDs, such as Summer/Winter Packages, Season’s Greetings and tour DVDs, have region codes 1 and 3. However, Europe falls under region code 2, making it impossible to play these DVDs on standard European DVD players. For this, you need a region-free DVD player.

DVDs: These often have region code 1 (North America) and 3 (South Korea). Since Europe is region code 2, you can only play these DVDs with a region-free DVD player.

Blu-rays: All Blu-rays have region codes A, B C, or they are region-free. This means you can play them on a standard Blu-ray player in Europe without any problems.

The higher prices are due to additional costs we incur because we source our products outside the EU. This cost is divided among the products in the same shipment and is included in the selling price.

The following costs are included in the sale price:

• Purchase price: The base price of the product in South Korea.
• Shipping costs: The cost to ship products from South Korea to the Netherlands.
• Import duties: Tax imposed on products imported outside the EU.
• Customs clearance fees: Charges for customs clearance of shipments.
• VAT: The value-added tax applicable in the Netherlands.

Every restock we take into account the demand for albums and official merchandise from different artists. We are constantly trying to expand and adapt our assortment based on what our customers want.