Returns

At Kyeopta, we value your satisfaction with your purchase. That’s why we offer you a 30-day cooling-off period after receiving your order. During this time, you can return (part of) your order. Please use the return form on this page to register your return.

The shipping costs for returning your order are your responsibility.

Ensure that the products you return are in their original condition, including all original components and packaging. Albums, DVDs, and Blu-rays must be returned unopened and in their original sealed packaging. If the returned products are not received in their original condition, we reserve the right to refuse the return.

Once we have accepted the return, the purchase amount will be refunded within a few business days, but no later than two weeks.

If the out box arrives damaged, keep in mind that it is only meant to protect the products inside. Small scratches, dents, or slight marks on the packaging are not considered defects and are not eligible for a refund or replacement.

    Complete only if you wish to return a part of your order:

    Reason (you are not required to provide a reason)